3. COLLECTION OF PERSONAL INFORMATION:
The sessions with the Counsellor may be recorded for reasons of future reference and any information shared by you during personal consultation (“Confidential Information”) shall not be shared with any its agents or any third party contractors, either orally or in writing; except only in the following circumstances:
4.1. If there is a significant/ real/ imminent threat or risk to your health, safety or life or to the health, safety or life of any other person or the public;
4.2. If the information is required to any authority by law
The Information we collect could be used for the following purposes:
5.1. Future sessions/therapy as desired by you and for continuity of therapy/counselling process.
5.2. Maintenance of case sheet for future reference
5.3. The audio & Video calls will be kept in our records for 3 months and will go for automatic deletion.
Our websites “cookies” to collect information. You have the option to change your browser’s settings so it will stop accepting cookies or to prompt you before accepting a cookie.
7. SECURITY RISK:
Using of any Internet-based service carries with it security risks that cannot be 100% prevented. We apply industry standards and best practices to prevent any unauthorized access, use, and disclosure. We comply with or exceed all applicable Indian federal laws, state laws, and regulations regarding data privacy.
8. SERVICE PROVIDERS:
We may have to share your Personal Information as well as information from tools like cookies, log files, and device identifiers and location data, with third-party organizations that help us provide the Services to you. Our service providers will only be given access to your information as is reasonably necessary to provide the Services. All the Service Providers and third parties shall be bound by adequate confidentiality terms to protect the Confidential Information and the Personal Information of the User so that such information is not used in any manner it is not intended to be used.
While sharing any information with any third party, we will remove parts of data that can identify you and share only anonymized data with other parties. We may also combine your information with other information in a way that it is no longer associated with you and share that anonymised aggregated information which cannot be traced back to you.
9. COMPLIANCE WITH LAWS AND LAW ENFORCEMENT:
We cooperate with government and law enforcement officials to enforce and comply with the law. We may disclose information necessary or appropriate to protect the safety of the public or any person, to respond to claims and legal process (including but not limited to subpoenas), and to prevent or stop activity that may be illegal or dangerous. You should also be aware that Counsellors may be obliged to disclose information to law enforcement or other authorities to conform to their professional and legal responsibilities. Specifically, and without limitation, you should be aware that the law requires mental health professionals to disclose information and/or take action in the following cases: (a) reported or suspected abuse of a child or vulnerable adult; (b) serious suicidal potential; (c) threatened harm to another person; (d) court-ordered presentation of treatment.
11. TERMS & CONDITIONS:
The Website is owned and operated by _________________ and having its registered office at ____________________.
These terms of usage (“Terms”) govern your use of the Website and Services provided therein (“Services”). By using or visiting the Website, or by using any content or information provided as part of the Website/ Services, you shall be deemed to have read, understood, and accepted to be bound by these Terms. If you do not agree to these Terms, do not use this Website/ Services. Because these Terms are a legal contract and it is important that you review the Terms carefully before accessing or using the Website.
For the purpose of these Terms, wherever the context so requires “You”, “Your” or “User” shall mean any natural person who uses the Website for availing the Services. The term “We”, “Us”, “Our”, shall mean the Company, its employees, and authorised agents that perform any services on the Company’s behalf.
The Website allows Users to connect with counsellors or other individuals (“Expert(s)”) who provide counselling and therapy services.
Use of the Website is available only to persons over the age of eighteen (18). If you are a minor i.e. under the age of eighteen (18) years, you shall not register as a member of the Website and shall not sell or purchase any items on the Website, unless you are accessing this Website with parental guidance or guidance of a legal guardian. We reserve the right to terminate your membership and refuse to provide you with access to the Website if it is brought to our notice or if it is discovered that you are under the age of eighteen (18) years and are accessing this Website without parental consent and guidance or consent and guidance of a legal guardian. We will not be liable for any harm caused to you on account of any use of the Website without appropriate parental consent.
The advice or information provided by experts via website is provided for informational purposes only and cannot be considered a substitute for examination by a doctor or other mental health professional.
You understand and agree that although an Expert may be a counsellor, therapist or other mental health professional. You further acknowledge and agree that you take full responsibility for the decision to access an Expert through the Website and to continue to interact with such individual(s), and that the company is strictly limited to providing access to such Experts to you.
Use of the services is not for emergencies. if you think you have a medical or mental health emergency, or if at any time you are concerned about your care or treatment, please go to the nearest hospital or health care provider.
Your use of information provided on the website and availing of services on the website is solely at your own risk. the company is not, and will not be in any manner be involved in the practice of medicine or the provision of medical care.